Legal Statements and Policies
COOKIE POLICY
What are cookies?
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We and our business partners collect information about your use of our website through cookies.
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Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit.
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Cookies can help to display the information on a website in a way that matches your interests.
Most websites use cookies so that the company can see what pages are being visited and how many people are coming to visit it.
What cookies are used on this Website?
The cookies we and our business partners use on this website are broadly grouped into the following categories:
Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without
these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our website.
An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used.
Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to the site.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee.
To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for further details.
How can I reject or opt out of receiving cookies?
1. If you do not wish cookies to be stored on your machine, you can do the following:
2. Delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit http://www.allaboutcookies.org/ ; and/or
3. Please note that we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please be aware that disabling cookies may impact the functionality of this website.
4. Third party cookies may be in use and parties are mentioned in the Privacy Policy.
TERMS OF USE
The content of the pages in this website is for your general information and use only.
It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
PRIVACY POLICY
Necessary Processing
All tasks performed by the company are necessary to ensure adequate standards for operating on a legal basis under GDPR legislation, May 25th 2018. The company review data quantities and necessary processing annually by a third party GDPR practitioner to ensure all subject processing tasks remain as few as possible to maintain this standard.
Health Beds Ltd provide employee details for the processing required of HMRC only. We do not provide information to third parties for any reason; customers, other businesses, or employees.
We hold customer and contractor data live and in automated backup for up to six years following termination of contract with our company. This data is to personally identify you for HMRC compliance only.
Data analysis is for search engine rankings and meta data analytics only. Analytics do not include any subject data.
Data Protection Objectives
Necessary processing tasks are reviewed every month. Such tasks include, but not limited to:
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Legislative updates demonstrating transparency and fair use of data
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Right of access to data we hold on you
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Right to be informed of changes and updates that will affect the use of your data
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Right of data portability to ensure it is accessible
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Right to object against anything we hold about you
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Right to erasure should you wish to remove all records
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Right to restrict processing in the case of dispute
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Right to rectification if the data we or mentioned third parties are incorrect
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Rights regarding automated profiling and decision making
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Hardware and software security measures to ensure the safe use of your data
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Pseudonymisation, tokenisation and encryption to restrict access beyond designated parties
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Anonymisation of data analytics for company performance
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Management and staff are bound by confidentiality and we take unnecessary access and processing of data we hold and a very serious matter. A GDPR review is undertaken as part of the full company annual review and updated monthly as a metrics management system to gauge improvements towards data protection and information security protocols.
Marketing and Advertising
Collection of data is by service appointment only and not used for marketing.
Advertising of services is by social media only and therefore represents the company only. There are no references to customers or contractors online and “followers” or “likes” on the social media platforms are voluntarily made so by the (prospective), customers with the ability to opt-out at any time.
SARs (Subject Access Requests)
Subjects have the right to access their own data as within the rights mentioned above. If requested by telephone, security will require details of personal information, a password, and unique details of employment respective to the enquiry, such as order or tracking number for payment enquiries.
We can confirm that the details you have provided are true, but we cannot provide personal data over the phone or by email, so if you fail security questioning, your request will be processed by post or directly through the designated courier on receipt of goods. Requests made by email will be responded to by post to the address provided most recently unless it is generic, or to confirm details formerly provided using your email address as confirmation of identity.
Subject data is updated on point-of-sale for delivery and payment only. There is no online login or ability to change data online, as all the details are checked at POS for successful delivery. Security is confirmed by successful payment and confirmed billing address by Worldpay.
SARs are logged automatically and subject to review regularly as fraud prevention.
Accessibility
Smeaton Brothers and Healthbeds are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.
Whilst we strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the ever-changing nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us. Your feedback will help us make improvements.